How Sendle works in Australia

Everything from placing an order through to tracking and managing your parcel is done through the Sendle dashboard. Simply book your parcel for delivery as either pickup or drop off, use your own packaging, print and attach the shipping label.

With Sendle, you choose your own packaging. While we have some parcel guidelines around this (like making sure it’s sturdy, not branded with other shipping providers’ logos, and non-transparent), the freedom is yours. Just follow the motto: ‘well packed, arrive intact’!

The choice is yours: request a free pickup from your place or drop off your parcels at one of our national network locations in Australia. We’ll get it where it needs to go. Here’s how it works.

Tracking your parcels is super easy in the Sendle dashboard. All parcel communication is kept in one place, and we let you know whenever there’s parcel delivery updates – making it perfect to share with your customers!

For every parcel you send with us, we’ll counterbalance the carbon emissions caused by parcel delivery and invest in positive environmental initiatives.

Sendle includes free cover for loss or damage on all eligible parcels! We’ll cover the sales price of replacing lost or damaged goods up to the policy limit of AU$100. You can also purchase Extra Cover for peace of mind. Here's all the info.

We charge your nominated credit card for all Sendle payments (you’ll enter this card during account set-up). This definitely isn’t a membership or subscription, you'll only be charged for orders you have already booked. Here's how our billing works.

In our commitment to making shipping lots of parcels as easy as possible for your business, we integrate seamlessly with leaders and our Sendle partners in ecommerce, like eBay, Shopify, WooCommerce, Etsy, ShipStation and more.