Return a parcel with Sendle

You can request a return label from the person or business who sent you the parcel. It’s a good idea to check their return policy first, which most businesses list on their website.

Make sure you check the original parcel – some senders include return labels with their orders (and, it’ll be printed on label stock so you don’t even need sticky tape).

You sure can! Make a note of the reference number on your return label, and follow your parcel’s progress on Sendle’s parcel tracking page.

Want to track it through your Sendle account? If you were emailed tracking information for the original parcel, and you have (or create) a sendle account using that same email address, you’ll be able to track your return parcel from your account.

Once it’s sent, you can’t cancel a return. However, if you have a label but you haven’t used it yet – you don’t have to! The sender isn’t charged until it’s scanned.

Unfortunately, no. Our couriers can only pick up your return from the locations on the map above – if you put it in a post box or leave it at the post office it will be lost forever.

Some sellers offer free returns, and some will ask you to pay postage to them, but you won’t be asked to pay anything when you drop your parcel off.