Return a parcel with Sendle

Shopping online is easy and convenient and we think returns need to be as well. Send it back with Sendle in just three steps!

Sendle returns policy

How to return a Sendle parcel

Not all sellers offer returns - check their website to find out.
illustration of a printed shipping label

Print your label

If you don't have a return label yet, you can request one from the sender. (Some senders even include them in orders!)

illustration of a packed Sendle parcel

Pack and prepare your parcel

Attach your label and make sure everything is packed and closed securely.

illustration of a parcel drop off

Drop off your parcel

Use the map below to find your nearest drop off location.

Find a drop off location

Enter your suburb or postcode to find your nearest drop off point.

Make sure you drop off your parcel close to where it was delivered (because your parcel needs to travel back the same way it came).


How do I get a return label?

You can request a return label from the person or business who sent you the parcel. It’s a good idea to check their return policy first, which most businesses list on their website.

Make sure you check the original parcel – some senders include return labels with their orders (and, it’ll be printed on label stock so you don’t even need sticky tape).

Can I track my return parcel?

You sure can! Make a note of the reference number on your return label, and follow your parcel’s progress on Sendle’s parcel tracking page.

Want to track it through your Sendle account? If you were emailed tracking information for the original parcel, and you have (or create) a sendle account using that same email address, you’ll be able to track your return parcel from your account.

Can I cancel my return?

Once it’s sent, you can’t cancel a return. However, if you have a label but you haven’t used it yet – you don’t have to! The sender isn’t charged until it’s scanned.

Can I put my return in a postbox or drop it at the post office?

Unfortunately, no. Our couriers can only pick up your return from the locations on the map above – if you put it in a post box or leave it at the post office it will be lost forever.

Do I have to pay for my return?

Some sellers offer free returns, and some will ask you to pay postage to them, but you won’t be asked to pay anything when you drop your parcel off.

Are you receiving a return?

Visit our help center page to learn more about creating and receiving returns for outgoing packages. Watch a video here.