Sendle includes cover for lost or damaged parcels up to $100 (including GST) for all Sendle customers, as well as the cost of delivery. This cover is automatically included in every Sendle order and it’s completely free!*
But what about Senders who send bigger-ticket items? We get asked that a lot. So we did some digging and quite frankly, we were tired of telling our customers to go somewhere else for additional insurance.
If you’re sending something of a higher value (oh you’re fancy!), you can now purchase Extra Cover for parcels valued up to $1,500.*
And the best bit? You can do it all from your Sendle dashboard.
|All Sendle accounts||Free up to $100||
Sendle Extra Cover
for each additional
$100 of cover
It's super easy to purchase Extra Cover: it's just one additional step in the order process when you book a parcel for delivery from your Sendle dashboard.
Sendle Cover and Extra Cover only covers the value of the parcel lost or damaged. It does not cover any consequential loss. Sendle Cover and Extra Cover does not detract or limit any implied statutory rights you may have.
Sendle will cover you for lost or damaged parcels (valued up to the applicable amount for your account or Extra Cover purchased), as long as they don’t contain any dangerous or prohibited goods or fall under ‘owner’s risk’.
Which basically means we can’t cover you if you decide to send:
A hand-stitched embroidered patch with Nic Cage’s face? No problem. But a case full of live snakes? Mmm… not so much.
We can cover you for sending alcohol, though. Cheers! 🥂
We’ll keep you in the loop via real-time updates on your parcel’s tracking page.
Yes! You can add Extra Cover using the batch upload tool for multiple orders.
It’s just a matter of adding in an extra field to your CSV file called warranty_cover_value. The value for this field should be the numeric dollar amount you wish to cover the parcel for (eg. 250.50).
If no cover amount is entered, the minimum cover for your Sendle account will be applied. You can also edit the Extra Cover amount in the ‘Edit order’ section of your dashboard. Read this for more info about the Batch Upload Tool.
This page is correct as at August 1 2023.