Sendle Cover

Free up to
$100

All Sendle accounts
Includes the cost of the parcel contents, as well as the cost of delivery.
Includes GST

Sendle Extra Cover

$1.95
for each additional $100 of cover

Up to a maximum value of $1,500.
The total price for the Extra Cover amount you choose will automatically calculate when you create your Sendle order.

What's covered?

Sendle Cover and Extra Cover only covers the value of the parcel lost or damaged. It does not cover any consequential loss. Sendle Cover and Extra Cover does not detract or limit any implied statutory rights you may have.

Sendle will cover you for lost or damaged parcels (valued up to the applicable amount for your account or Extra Cover purchased), as long as they don’t contain any dangerous or prohibited goods or fall under ‘owner’s risk’.

Which basically means we can’t cover you if you decide to send:

Animals, plants or other perishables
Things like cash, precious metals or gems
Here's a more detailed list

A hand-stitched embroidered patch with Nic Cage’s face? No problem. But a case full of live snakes? Mmm… not so much.

We can cover you for sending alcohol, though. Cheers! 🥂

How do I make a claim?

If your parcel is damaged you can start a claim right away by clicking ‘Damaged parcel claim’. For an eligible parcel that’s been declared lost by the Sendle team, you can start a claim from the parcel’s tracking page. No need to waste time on messy paperwork, phone calls or emails, yippee!
Fill out the quick claim form – all you’ll need is proof of the parcel’s value and your bank details.
Make sure the claim is made within the time frame (either 10 days from the time the delivery is deemed lost or 7 days from delivery for damaged parcels) and that you’ve checked the criteria in the Sendle Cover Policy.

Where do I find the Terms and Conditions?

For the stuff our legal team want you to know, see the Sendle Extra Cover Terms and Conditions. Or see this nice little summary on Sendle Cover.

How long do I have to make a claim?

If your parcel is deemed lost after an investigation, you can claim cover within 10 days of loss confirmation. If your parcel is damaged, you can claim cover within 7 days of the delivery date.

How should I package my parcel so it doesn’t get damaged and I can be sure that I am protected?

To ensure that your parcel will be covered we recommend customers safely package every parcel with strong protection so they are fit for transport (fragile stickers alone just don’t cut it). Importantly, don’t use transparent packaging such as bubble wrap or plastic bags – we won’t be able to transport it! Here are the guidelines for packaging. And here is how to avoid heartache with our 5-step guide for perfect packaging.

Can I add Extra Cover to multiple parcels?

Yes! You can add Extra Cover using the batch upload tool for multiple orders.

It’s just a matter of adding in an extra field to your CSV file called warranty_cover_value. The value for this field should be the numeric dollar amount you wish to cover the parcel for (eg. 250.50).

If no cover amount is entered, the minimum cover for your Sendle account will be applied. You can also edit the Extra Cover amount in the ‘Edit order’ section of your dashboard. Read this for more info about the Batch Upload Tool.

How long does it take for a claim to be paid out?

If you’ve submitted a claim, we’ll get back to you within 7 business days with the outcome.

Can I buy third-party insurance as well as purchase Sendle Extra Cover?

Sure, if you feel the need to purchase another layer of insurance through a third-party insurer, you can certainly do that. As long as you meet Sendle’s terms and conditions for our cover, and the additional insurance that you buy does not duplicate the cover we provide, you will be able to claim with us.

Sendle Cover & Extra Cover

We’ve got you covered!

Introducing Sendle Extra Cover.

Pricing