Delivery disruptions

Important update on U.S. tariff and customs changes — May 2025

From May 2 2025, the United States is introducing significant changes to its tariff rates and customs procedures for imported goods. These new regulations affect shipments arriving from a number of countries, most notably for items originating from China and Hong Kong, and include additional duties and rigorous customs processing requirements.

At this stage, the situation is still evolving as authorities implement the new measures, and shipping carriers adjust their processes accordingly. As a result, international deliveries to the U.S. are expected to experience longer transit times. With these changes, we may see more instances of receivers being asked to pay additional duties, taxes, or fees before their parcel can be released for final delivery.

We understand this may cause inconvenience and uncertainty for customers, and we’re actively working with our shipping partners to minimise disruptions wherever possible. We’ll continue to monitor the situation closely and provide further updates as more information becomes available.

Severe flooding across Queensland

Severe flooding across central and western Queensland is expected to cause delays over the next few days. We’re working as fast as we can to make sure your packages arrive as quickly as possible, as soon as weather conditions improve. 

Stay safe out there!

This is the current list of impacted areas:

• All of Queensland north of the Sunshine Coast
  
• Certain areas of Toowoomba

Cairns disruptions

Severe weather and flooding on the Bruce Highway are still causing delays for shipments to and from Cairns.

We appreciate your patience and will continue to provide updates as the situation changes.

Delays to services across Queensland

Road closures due to flooding and debris following Cyclone Alfred continue to cause delays.

We’re closely monitoring the situation and working with our delivery partners to get your parcels to you as soon as it's safe to do so. If you’ve already sent a parcel, rest assured it will be delivered once operations resume.

We appreciate your patience and will continue to provide updates as the situation evolves. Stay safe!

Update on shipments to the U.S

The shipment of items originating from China and Hong Kong to the U.S sent from Australia is temporarily paused due to recent changes in the US customs clearance process. We are closely monitoring the situation and will provide updates as it evolves.

We apologise for any inconvenience this may cause.

Delays across Far North QLD and Townsville

We are experiencing delays in our services across Far North QLD and Townsville due to road closures caused by heavy rain. Flooding has impacted the Bruce Highway and rail tracks, causing closures that are affecting services between Townsville, Cairns, and Mackay. These disruptions are impacting freight movement both in and out of the region.

Thank you for your understanding and patience.

Shipments to California, US

Due to the ongoing wildfires, delays in deliveries to California are expected. We are closely monitoring the situation and are working with our partners to minimise any disruptions. Thank you for your understanding and patience.

Weather impact on QLD shipments

Carrier partners are expecting delays due to heavy rain in some areas. Details below:

• The outer parts of Gympie, Maryborough, Hervey Bay, and the back roads to Rainbow Beach and Tin Can Bay are most affected, with more rain expected.
• Flood warnings are also still in place for Tiaro and the Mary Valley.
• A tropical low is forming in the Gulf of Carpentaria and could turn into a cyclone. If it follows the forecast, it may reach Cairns by Thursday or Friday, bringing heavy rain to Far North Queensland.

A change to the dropoff network

National Storage dropoff locations will be impacted by operational changes with our partner, Hubbed. The last drop off date is 20 December 2024 (Friday), after which, the stores will be deactivated. There are still over 1,000 locations in our drop off network. You can use this map to find alternative drop off locations or you can try our pickup service.

Canada Post strike disruptions

Due to the ongoing Canada Post strike and uncertainty around when it will end, we’ve had to temporarily suspend our international deliveries to Canada. We’ll update you as soon as we’re able to resume services.

Canada Post strike may cause delays

Shipments to Canada might take a little longer than usual because of the ongoing Canada Post strike. Don’t worry—we’re working closely with our international carrier partner to find alternatives and keep things moving as smoothly as we can.