Current delivery disruptions

Perth delivery delays

As a result of widespread labour shortages in Western Australia, we’re seeing delivery delays for Perth-bound parcels. We’re working closely with delivery partners to make sure your parcels arrive as quickly and safely as possible.

NSW delivery delays

Firstly, we hope all Sendlers in weather affected areas are staying safe. Widespread flooding and heavy rainfall in New South Wales is causing temporary parcel pickup and delivery delays in these areas:

• Angourie
• Ballina
• Broadwater
• Cumbalum
• East Lismore
• East Wardell
• Girards Hill
• Lismore
• Maclean
• North Lismore
• South Lismore
• Wardell
• West Ballina
• Woodburn

We're working closely with our delivery partners to ensure your parcels are delivered as quickly and safely as possible. We’ll keep you updated, but if you do need additional support regarding your deliveries, please get in touch with us.

COVID update

More than 95% of Sendle parcels are being picked up and delivered on time despite the Omicron outbreak. If your parcel will be delayed, you'll find the details in your dashboard.

What to do if your parcel is late

First, go to the parcel tracking page and check the latest update under 'Tracking history' – you’ll probably find that it’s on its way and will be with you soon. 

If your parcel is more than 5 days late, you can get in touch with us for help.

We thank you for your patience and ask that you be extra kind to your delivery drivers who are on the front line of the Omicron outbreak.