Our Canada–US cross-border service will be undergoing scheduled maintenance until further notice.
During this time, shipping labels and tracking for cross-border parcels may be temporarily unavailable. All other services will continue as usual.
We’re sorry for any inconvenience and appreciate your patience while we carry out these important updates.
26 May 2025 Archived
Canada Post strike update
Canada Post workers haven’t gone on strike, but their union (CUPW) has put a nationwide overtime ban in place. That means workers are limiting their hours to a standard 40-hour week and not working any overtime.
We are expecting this to cause higher parcel volumes across the network. As a result, pickups and deliveries may take longer than usual.
To help avoid delays, you’re welcome to drop off your parcels at any of our locations.
We’re doing everything we can to minimise disruptions and keep your parcels moving. You may notice slower scans or processing times, and we really appreciate your patience.
2 May 2025 Archived
Important update on U.S. tariff and customs changes — May 2025
From May 2 2025, the United States is introducing significant changes to its tariff rates and customs procedures for imported goods. These new regulations affect shipments arriving from a number of countries, most notably for items originating from China and Hong Kong, and include additional duties and rigorous customs processing requirements.
At this stage, the situation is still evolving as authorities implement the new measures, and shipping carriers adjust their processes accordingly. As a result, international deliveries to the U.S. are expected to experience longer transit times. With these changes, we may see more instances of receivers being asked to pay additional duties, taxes, or fees before their parcel can be released for final delivery.
We understand this may cause inconvenience and uncertainty for customers, and we’re actively working with our shipping partners to minimize disruptions wherever possible. We’ll continue to monitor the situation closely and provide further updates as more information becomes available.
The shipment of items originating from China and Hong Kong to the U.S sent from Canada is temporarily paused due to recent changes in the US customs clearance process. We are closely monitoring the situation and will provide updates as it evolves.
We apologise for any inconvenience this may cause.
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