Our commitment to you.
For every parcel you send with us, we offset the carbon emissions created. We want everyone involved: so each year, you’re invited to vote on the carbon offset projects we support.
This year, Sendlers are helping to protect the biodiversity in the Peruvian Amazon, endangered native species in Victoria, Australia, and the pristine wilderness and wildlife in Alaska, USA.
When it comes to saving you money, we're committed to leaving no stones unturned. Sendle will always bring you the very best rates available, with no hidden fees or nasty surprises. We're here to help you compete!
We’ve also made it simple and easy: to arrange a pickup, all you need to do is book online, print, and attach the label.
If your parcel is declared lost by the Sendle team, we'll cover the cost of the lost item up to $100*, as well as the cost of delivery. This cover comes at no extra charge and includes all eligible parcels. For more details, see Sendle’s Cover Policy.
If the estimated delivery date has passed, and your parcel hasn’t arrived, use the Toolbox to launch an investigation and we’ll locate it within 7 business days. If we’re unable to locate it within that time, we’ll refund you. You may also be eligible to make a claim under Sendle’s Cover Policy.
With affordable low-rate pricing, you can easily plan your business budget. And with a minimum order quantity of one, Sendle is here for you from the first order to the millionth. Our service includes:
Which is why your safety and that of our drivers’ is our top priority. While you’re self isolating and practising social distancing, contactless delivery means you won’t have close contact with the driver, share pens or touch the scanning device.