Sendler Rights

Our commitment to you.

Our mission is simple: shipping that’s good for the world. Designed for small business, our service is simple, reliable, affordable, and sustainable. Big or small, we believe business can be a force for good. And we believe that everyone who uses Sendle is entitled to the following rights:

Every delivery is 100% carbon neutral

Sending a parcel shouldn’t cost the earth.

For every parcel you send with us, we offset the carbon emissions created. We want everyone involved: so each year, you’re invited to vote on the carbon offset projects we support.

This year, Sendlers are helping to protect the biodiversity in the Peruvian Amazon, endangered native species in Victoria, Australia, and the pristine wilderness and wildlife in Alaska, USA.

See our impact


Always low rates

We'll keep our rates low so you can too.

When it comes to saving you money, we're committed to leaving no stones unturned. Sendle will always bring you the very best rates available, with no hidden fees or nasty surprises. We're here to help you compete!


Free parcel pickups from your door

Sendle picks up and delivers door-to-door at no extra cost.

We’ve also made it simple and easy: to arrange a pickup, all you need to do is book online, print, and attach the label.


You’re covered with the Sendle Cover Policy

If something goes wrong, we want to make it right.

If your parcel is declared lost by the Sendle team, we'll cover the cost of the lost item up to $100*, as well as the cost of delivery. This cover comes at no extra charge and includes all eligible parcels. For more details, see Sendle’s Cover Policy.


Where is my parcel?

If the estimated delivery date has passed, and your parcel hasn’t arrived, use the Toolbox to launch an investigation and we’ll locate it within 7 business days. If we’re unable to locate it within that time, we’ll refund you. You may also be eligible to make a claim under Sendle’s Cover Policy.

Find out more


No nasty surprises

We like to keep things simple at Sendle.

With affordable low-rate pricing, you can easily plan your business budget. And with a minimum order quantity of one, Sendle is here for you from the first order to the millionth. Our service includes:

  • No subscription fees
  • No lock-in contracts or hidden fees
  • Pickup from your door
  • Tracking and Sendle Cover are included

Contactless Delivery during COVID-19

As an essential service, we’re working harder than ever to get your parcels to their destination—especially during times of crisis.

Which is why your safety and that of our drivers’ is our top priority. While you’re self isolating and practising social distancing, contactless delivery means you won’t have close contact with the driver, share pens or touch the scanning device.


Your delivery rights ✨

  • You can cancel a parcel delivery and get a full refund anytime before it gets picked up or dropped off.
  • If a driver accidentally picks up the incorrect parcel at your door, we will try to deliver it where we can – if not, we’ll bring it back to you, ready for the right driver to pick it up.
  • If the receiver’s address is in a location not serviced by our drivers and the parcel has been picked up, don’t stress. We’ll still cover the cost of delivering it via a third party.
  • If you have a bad experience with a delivery driver, we will investigate the incident and refund you the shipping cost.