Our commitment to you.
For every parcel you send with us, we offset the carbon emissions created. We want everyone involved: so each year, you’re invited to vote on the carbon offset projects we support.
This year, Sendlers are helping to protect the biodiversity in the Peruvian Amazon, endangered native species in Victoria, Australia, and the pristine wilderness and wildlife in Alaska, USA.
We’ve also made it simple and easy: to arrange a pickup, all you need to do is book online, print, and attach the label.
In fact, if your parcel pickup is delayed, we’ll get it back on track or cover the delivery cost. Our guarantee means that if we don’t attempt to pickup your parcel on the scheduled day, we’ll send out a driver the next business day to get it. If there are any issues with pickup after that, all you need to do is get in touch and we’ll refund the cost of the delivery.
If your parcel is declared lost by the Sendle team, we'll cover the cost of the lost item up to $100* or $300**, as well as the cost of delivery. This cover comes at no extra charge and includes all eligible parcels, both domestic and international. For more details, see Sendle’s Cover Policy.
*Sendle Standard and Sendle Premium accounts
**Sendle Pro accounts
If the estimated delivery date has passed, and your parcel hasn’t arrived, use the Toolbox to launch an investigation and we’ll locate it within 7 business days. If we’re unable to locate it within that time, we’ll refund you. You may also be eligible to make a claim under Sendle’s Cover Policy.
With affordable flat rate pricing, you can easily plan your business budget. And with a minimum order quantity of one, Sendle is here for you from the first order to the millionth. Our service includes: