Never line up at the post office again.

Sendle picks up and delivers door-to-door. If we don’t attempt to pick up your parcel on the scheduled day, we’ll send out a driver the next business day. If we don't attempt the pickup by that next business day, just get in touch within 5 business days of the first scheduled pick up and we’ll refund you for the cost of delivery.*

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* In the event that Sendle or one of its drivers has attempted a pickup of your parcel this guarantee will not apply. See full Terms and Conditions below.

Send with confidence

We want your parcels picked up and delivered quickly and reliably. So we’ve gone the extra mile with our Pickup Guarantee.

Does it cost extra?

No, we just believe in taking responsibility and doing what we said we would do. It's all included in our low prices.

You're our priority

Should your pickup be delayed, we’ll get it back on track with a driver the next business day.

Is every parcel covered?

Yes, the guarantee applies to all your Sendle parcels whether they're for domestic or international delivery.

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No lock-in contracts or hidden fees

Extremely grateful.

"We have been extremely grateful for the service we have received and for being able to impact our world, locally and universally, through our partnership with Sendle."

Joe & Amanda Witmer, Two Birds Coffee Company
An easy choice.

"Knowing I could have packages picked up from my front door made Sendle an easy choice.

Courtney Brook, Conscious Club Vintage
Customers love.

"We love Sendle! It’s fast, easy, and convenient! Our customers love how quickly their orders get delivered!"

Xuan & Marina, Amplify Bookstore
I’ve been really impressed.

"Through a friend who runs her own incredible small business and uses Sendle. She recommended it to me, and I’ve been really impressed."

Ellie Lowe
Leaves the earth a better place.

"Thankfully, I’m able to send more than half my products out in a way that leaves the earth a better place since finding you guys!"

Stephanie Washburn, Celestial Surf Studio
I’ve saved so much time.

"It’s been working out so well for me and I’ve saved so much time. If there is ever an issue with a package (things happen!), it is always resolved and I appreciate that so much."

Ashley Cummings, Natural Ash
My go-to partner.

"Sendle is my go-to partner when I need to ship my samples to my clients."

Eva Yeh, Yayyy.co
Customer support is amazing.

"Great! It’s so simple, the prices are very fair, and the customer support is amazing."

Alexis Rheinwald-Jones, The Source
Carbon neutral.

"Perfect, we love you guys! The most important thing for us is that you are carbon neutral, and for us, it is a big deal!"

Kate & Nataly, Kiwi Eco Box
You guys rock.

"It is easy, affordable, and smart. It is why I sleep peacefully at night, knowing all my jewelry is arriving safely to new homes without a damaging footprint on Mother Earth. You guys rock."

Madeline Luecht, For Good & Mad
We can compete.

"Sendle's prices mean we can compete with some of the largest retailers, and turn a profit for our efforts."

Brooke, Sunday Minx
Prices were unbeatable.

"We started using Sendle because we wanted to send our 'artificial' flowers Australia-wide, and the prices were unbeatable."

Katrine Bade, Seaholly
Very noticeable growth.

"We've managed to bring our shipping costs down. In turn have seen an increase in conversions on the site. This has caused very noticeable growth since we've started using the Sendle service."

Steve the Bartender
No-brainer.

"Having a 100% carbon-neutral courier for our city and interstate logistics - cherry on top. Sendle for us was a no-brainer."

Keith & Nathan, AV1
Anywhere in the world.

"Sendle has helped my business grow to the point where I am gaining international customers - just as Sendle can now help with the same affordable, door-to-door delivery service to anywhere in the world."

Mandy, Wholesome Child
Low cost of shipping.

"The low cost of shipping also empowers me to direct money and time I would have otherwise spent on other pricey delivery services, to other parts of my business."

Genevieve Rosen, Bed Threads
Focus on growing our business.

"Shipping is everything in eCommerce, so having Sendle really automate getting our packages out there means we can focus on growing our business."

Heather & David, Kippins
We’ve never looked back.

"Both Sendle and Life Cykel were founded around the same time and it’s kind of been like growing up with a childhood friend. We’ve never looked back and wouldn’t choose anyone else to help grow our business."

Julian Mitchell, Life Cykel
Booking is simple.

"Sendle is so convenient - booking is simple, the pricing is reasonable and not having to muck around at the post office means we’ve got extra time to wow our customers."

Scott & Kylie, Blacklist Prints
Takes seconds.

"Sendle saves me so much time. Booking deliveries takes seconds and because they come and collect from my doorstep, I don’t need to step outside to delight my customers."

Maree, Amelayna Designs
I saved over $1000.

"Sendle streamlines the whole delivery experience. The dashboard makes tracking my deliveries easy, and in the first few months I saved over $1000. It has been so good for our business!"

Hailey, H&G Designs
Optimisation is key.

"Sendle’s shipping rates are really competitive, sending out the huge volumes we do and it saves us about one minute per order, which is huge!"

Kate Dalton, Mayde Tea
Simple, integrated & digital.

"What works for us is that it's simple, it's integrated into our systems and it's digital, it's reliable and the value proposition stacks up."

Saxon Wright, Pablo & Rusty’s

Does it apply to all my parcels?

Yes, the guarantee applies to all of your Sendle parcels.

What if the driver tries to pick up and isn’t able to collect the parcel for some reason?

The guarantee does not apply if Sendle or one of its drivers has attempted a pickup of your parcel, even if this did not result in Sendle collecting your parcel. This might happen for a number of reasons, such as when there is no-one at home, there are no goods to go, the instructions provided were incomplete and the driver can’t find your address or they cannot access the premises (e.g. locked gates, dogs, wild kangaroos - yes, that happened once!)

If an attempted pickup has occurred, this will be shown in your tracking pages.

If this happens, you can get in touch with Sendle to reschedule your pickup. Once you do this the scheduled pickup date will be updated to the new business date that you specify. The Pickup Guarantee will still apply, but from this new scheduled pickup date.

What if the driver doesn’t scan the parcel on pickup?

In some cases, because we are using a point-to-point pickup service to pick up your parcels, they may not have a scanner (this is how some of the point-to-point drivers work). Not to worry, they will be taking the parcel directly to the depot, where it will be scanned on receipt.

When does the guarantee not apply?

If you have a Ship & Save account on levels 5, 6 or 7 and/or have a regularly scheduled pickup, then your parcels are not covered by the Pickup Guarantee. If your pickup has been missed, please contact our support team.

How do I claim on the guarantee?

As part of our guarantee, we will automatically rebook the parcel pickup with a pickup driver the next business day after the scheduled pickup day.

If your parcel still isn’t picked up on this day, we would be happy to refund the cost of the delivery to your account. Contact us here to claim this refund.

Note that we will still try to pick up the parcel if you would like us to.

Is there an additional cost for this guarantee?

No, we just believe in taking responsibility and doing what we said we would do. This is included in the price.

Who will be picking up the parcel?

If we miss the parcel on the scheduled pickup date, we will send one of our drivers to pick up the parcel the following business day.

If the original carrier is unable to pick up the parcel that day, we will send a dedicated driver who will identify themselves as working for Sendle and know the parcel reference for the parcel to be picked up.

What do I do if my parcel isn’t picked up on the pickup day?

Do nothing, we will automatically rebook it with a pickup driver for the following business day.

This Pickup Guarantee is a service guarantee that applies to all Sendle deliveries, unless otherwise stated (“Pickup Guarantee”). Engaging with Sendle to provide delivery services is deemed acceptance of these terms and conditions (“Terms and Conditions”).
These Terms and Conditions are supplementary to the standard Sendle terms and conditions, found here, and to the extent that any aspect of the Pickup Guarantee is not expressly included herein, the standard terms and conditions apply.
Sendle may supplement these Terms and Conditions with additional terms in connection with the Service. Such additional terms may be placed on the Sendle website, found here or otherwise accessible, to form part of these Terms and Conditions.
Sendle reserves the right, in our sole discretion, to change, modify, add or remove provisions of these Terms and Conditions at any time.
If Sendle does not attempt pickup of your parcel on the day it was scheduled, the following business day Sendle will send a pickup driver to pick up the parcel. If for some reason Sendle still does not attempt the pickup on the next business day after the scheduled pickup day, you may request a refund for the cost of the delivery. If you are eligible for a refund Sendle will still proceed to fulfil pickup and delivery of the parcel, unless directed otherwise.
The Pickup Guarantee does not apply if Sendle or one of its drivers has attempted a pickup of your parcel, even if this did not result in Sendle collecting your parcel. An attempted pickup without collection includes (but is not limited) to the following scenarios:

a parcel is not provided for pickup;
no one is at home to provide the parcel;
the parcel is not appropriately packaged or labelled;
instructions and details provided for the pickup address were incorrect;
after reasonable attempts the pickup driver cannot find or access the pickup premises; and
the pickup premises was deemed dangerous/unsafe for pickup.

If an attempted pickup has occurred, this will be shown in your account’s tracking pages. Sendle’s decision on the determining whether an attempted pickup has occurred is final. If an attempted pickup has occurred, you can get in touch with Sendle to reschedule the pickup for a new business date. If the pickup date has been rescheduled, the Pickup Guarantee will apply, from this new scheduled pickup date.
A customer must contact us within five (5) business days of the original scheduled pickup date in order to claim the Pickup Guarantee.
Sendle does not accept any liability for parcels that haven’t been picked up due to the fault of the customer.
Ship & Save accounts on level 5, 6 or 7 and/or have a regular pickup arranged with carriers are not covered by the Pickup Guarantee for any parcel type except Sendle Express.
To the extent permitted by law, you agree to defend, indemnify and hold harmless Sendle, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) any fraudulent, dishonest or unlawful use and/or receipt of the Pickup Guarantee by you; and (ii) your violation of any term of these Terms and Conditions.
Certain legislation, including the Australian Consumer Law (“ACL”) gives you certain rights and prohibits the exclusion or limitation of certain statutory implied warranties. Nothing in these Terms and Conditions is intended to impugn or limit those rights and only to the extent permitted by that law, including the ACL, does Sendle expressly disclaim all conditions and warranties, express or implied, in relation to the Pickup Guarantee, or any other matter or thing relating to these Terms and Conditions. Where the law precludes such exclusion and implies certain conditions and warranties, the liability of Sendle for breach of such condition or warranty shall be limited, if legally permissible, to the relevant costs for Sendle’s services with respect to delivery.
These Terms and Conditions and the transactions contemplated by these Terms and Conditions are governed by the law in force, in New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the Courts of New South Wales for determining any dispute concerning these Terms and Conditions.

Get my free account

No lock-in contracts or hidden fees

Never line up at the post office again.

What is the Sendle Pickup Guarantee?

Send with confidence

Does it cost extra?

You're our priority

Is every parcel covered?

Delight your buyers.

Used by thousands of eCommerce sellers in Australia.

Extremely grateful.

An easy choice.

Customers love.

I’ve been really impressed.

Leaves the earth a better place.

I’ve saved so much time.

My go-to partner.

Customer support is amazing.

Carbon neutral.

You guys rock.

We can compete.

Prices were unbeatable.

Very noticeable growth.

No-brainer.

Anywhere in the world.

Low cost of shipping.

Focus on growing our business.

We’ve never looked back.

Booking is simple.

Takes seconds.

I saved over $1000.

Optimisation is key.

Simple, integrated & digital.

FAQs

Does it apply to all my parcels?

What if the driver tries to pick up and isn’t able to collect the parcel for some reason?

What if the driver doesn’t scan the parcel on pickup?

When does the guarantee not apply?

How do I claim on the guarantee?

Is there an additional cost for this guarantee?

Who will be picking up the parcel?

What do I do if my parcel isn’t picked up on the pickup day?

Terms and conditions.

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