Sendle picks up and delivers door-to-door. If we don’t attempt to pick up your parcel on the scheduled day, we’ll send out a driver the next business day. If we don't attempt the pickup by that next business day, just get in touch within 5 business days of the first scheduled pick up and we’ll refund you for the cost of delivery.*
We want your parcels picked up and delivered quickly and reliably. So we’ve gone the extra mile with our Pickup Guarantee.
Should your pickup be delayed, we’ll get it back on track with a driver the next business day.
No, we just believe in taking responsibility and doing what we said we would do. It's all included in our low, flat-rate prices.
Yes, the guarantee applies to all your Sendle parcels whether they're for domestic or international delivery.
If you ever need help with a delivery, enjoy timely support from real people who will roll up their sleeves to keep you and your customers happy.
"What works for us is that it's simple, it's integrated into our systems and it's digital, it's reliable and the value proposition stacks up."
"Sendle’s shipping rates are really competitive, sending out the huge volumes we do and it saves us about one minute per order, which is huge!"
"Sendle streamlines the whole delivery experience. The dashboard makes tracking my deliveries easy, and in the first few months I saved over $1000. It has been so good for our business!"
"Sendle saves me so much time. Booking deliveries takes seconds and because they come and collect from my doorstep, I don’t need to step outside to delight my customers."
"Sendle is so convenient - booking is simple, the pricing is reasonable and not having to muck around at the post office means we’ve got extra time to wow our customers."
"Both Sendle and Life Cykel were founded around the same time and it’s kind of been like growing up with a childhood friend. We’ve never looked back and wouldn’t choose anyone else to help grow our business."
"Shipping is everything in eCommerce, so having Sendle really automate getting our packages out there means we can focus on growing our business."
"The low cost of shipping also empowers me to direct money and time I would have otherwise spent on other pricey delivery services, to other parts of my business."
"Sendle has helped my business grow to the point where I am gaining international customers - just as Sendle can now help with the same affordable, door-to-door delivery service to anywhere in the world."
"Having a 100% carbon-neutral courier for our city and interstate logistics - cherry on top. Sendle for us was a no-brainer."
"We've managed to bring our shipping costs down. In turn have seen an increase in conversions on the site. This has caused very noticeable growth since we've started using the Sendle service."
"We started using Sendle because we wanted to send our 'artificial' flowers Australia-wide, and the prices were unbeatable."
"Sendle's prices mean we can compete with some of the largest retailers, and turn a profit for our efforts."
Yes, the guarantee applies to all of your Sendle parcels.
The guarantee does not apply if Sendle or one of its drivers has attempted a pickup of your parcel, even if this did not result in Sendle collecting your parcel. This might happen for a number of reasons, such as when there is no-one at home, there are no goods to go, the instructions provided were incomplete and the driver can’t find your address or they cannot access the premises (e.g. locked gates, dogs, wild kangaroos - yes, that happened once!)
If an attempted pickup has occurred, this will be shown in your tracking pages.
If this happens, you can get in touch with Sendle to reschedule your pickup. Once you do this the scheduled pickup date will be updated to the new business date that you specify. The Pickup Guarantee will still apply, but from this new scheduled pickup date.
In some cases, because we are using a point-to-point pickup service to pick up your parcels, they may not have a scanner (this is how some of the point-to-point drivers work). Not to worry, they will be taking the parcel directly to the depot, where it will be scanned on receipt.
Do nothing, we will automatically rebook it with a pickup driver for the following business day.
As part of our guarantee, we will automatically rebook the parcel pickup with a pickup driver the next business day after the scheduled pickup day.
If your parcel still isn’t picked up on this day, we would be happy to refund the cost of the delivery to your account. Contact us here to claim this refund.
Note that we will still try to pick up the parcel if you would like us to.
No, we just believe in taking responsibility and doing what we said we would do. This is included in the price.
If we miss the parcel on the scheduled pickup date, we will send one of our drivers to pick up the parcel the following business day.
If the original carrier is unable to pick up the parcel that day, we will send a dedicated driver who will identify themselves as working for Sendle and know the parcel reference for the parcel to be picked up.
Some of our Premium and Pro customers have a regularly scheduled pickup. In this case, we won't send a separate driver as this would interfere with your daily pickup. If your pickup has been missed, please contact our support team immediately to resolve it.