Sendler Rights

Our commitment to you.

Our mission is simple: shipping that’s good for the world. Designed for small business, our service is simple, reliable, affordable, and sustainable. Big or small, we believe business can be a force for good. And we believe that everyone who uses Sendle is entitled to the following rights:

Every delivery is 100% carbon neutral

Sending a parcel shouldn’t cost the earth.

For every parcel you send with us, we offset the carbon emissions created. We want everyone involved: so each year, you’re invited to vote on the carbon offset projects we support.

This year, Sendlers are helping to protect the biodiversity in the Peruvian Amazon, endangered native species in Victoria, Australia, and the pristine wilderness and wildlife in Alaska, USA.

See our impact


Low Prices, Guaranteed

With Sendle's Price Guarantee you actually save money by being green.

We guarantee you can send your 500g, 1kg/4L, 3kg/12L, 5kg/20L, 10kg and 25kg parcels in Sendle's same-city and national zones for less than standard Parcel Post rates. If not, we’ll beat the price!

And, our guarantee also now includes Sendle Express! We're up to 38% cheaper than Express Post on 1kg/4L, 3kg/12L and 5kg/20L parcels, with savings of up to $1. 

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Free parcel pickups from your door

Sendle picks up and delivers door-to-door at no extra cost.

We’ve also made it simple and easy: to arrange a pickup, all you need to do is book online, print, and attach the label.

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Pickup is guaranteed

With our pickup service, you don’t have to worry about a thing.

In fact, if your parcel pickup is delayed, we’ll get it back on track or cover the delivery cost. Our guarantee means that if we don’t attempt to pickup your parcel on the scheduled day, we’ll send out a driver the next business day to get it. If there are any issues with pickup after that, all you need to do is get in touch and we’ll refund the cost of the delivery.

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You’re covered with the Sendle Cover Policy

If something goes wrong, we want to make it right.

If your parcel is declared lost by the Sendle team, we'll cover the cost of the lost item up to $100* or $300**, as well as the cost of delivery. This cover comes at no extra charge and includes all eligible parcels, both domestic and international. For more details, see Sendle’s Cover Policy.

*Sendle Standard and Sendle Premium accounts
**Sendle Pro accounts

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Where is my parcel?

If the estimated delivery date has passed, and your parcel hasn’t arrived, use the Toolbox to launch an investigation and we’ll locate it within 7 business days. If we’re unable to locate it within that time, we’ll refund you. You may also be eligible to make a claim under Sendle’s Cover Policy.

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No nasty surprises

We like to keep things simple at Sendle.

With affordable low rate pricing, you can easily plan your business budget. And with a minimum order quantity of one, Sendle is here for you from the first order to the millionth. Our service includes:

  • No subscription fees and no extra fees
  • No lock-in contracts or hidden fees
  • Pickup from your door
  • Tracking and Sendle Cover are included

Contactless Delivery during COVID-19

As an essential service, we’re working harder than ever to get your parcels to their destination—especially during times of crisis.

Which is why your safety and that of our drivers’ is our top priority. While you’re self isolating and practising social distancing, contactless delivery means you won’t have close contact with the driver, share pens or touch the scanning device.

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Your delivery rights ✨

  • You can cancel a parcel delivery and get a full refund anytime before it gets picked up or dropped off.
  • If a driver accidentally picks up the incorrect parcel at your door, we will try to deliver it where we can – if not, we’ll bring it back to you, ready for the right driver to pick it up.
  • If the receiver’s address is in a location not serviced by our drivers and the parcel has been picked up, don’t stress. We’ll still cover the cost of delivering it via a third party.
  • If you have a bad experience with a delivery driver, we will investigate the incident and refund you the shipping cost.