Sendle Australian Small Business Survey - October 2021
With the lockdowns easing and peak season in full swing, we spoke to Aussie Sendlers to gauge how prepared they are for another record Christmas. Check out the results!
COVID Resilience
Winter 2021 tested the country’s resolve, especially on the East Coast. But as the backbone of this hardy nation, it's great to see small businesses bouncing back.
61%
of SMBs feel optimistic or comfortable about being prepared for the peak season
63%
say sales have increased or remained the same during the COVID lockdowns
43%
are concerned about delivery delays in the lead up to Christmas
Top tips
Get prepared early
Set realistic delivery expectations with customers
Be kind to your delivery driver
eCommerce Shipping
The much talked about eCommerce boom is not just a short-term fad, with small businesses quick to adapt to the mind-boggling consumer shift to online.
34%
of SMBs have shifted more than half their business online during the COVID lockdowns
58%
say Sendle's integrations with global eCommerce marketplaces make shipping a breeze
The top 5 product categories
forecast to be delivered by Sendle this Christmas include:
With the UN Climate Change talks on the agenda, governments and big business are setting Net Zero targets, but small businesses are leading the charge.
57%
of SMBs factor sustainability into most of their business decisions
88%
of Sendle customers say carbon neutral shipping is important to them!
Sustainability in business is no longer a ‘nice to have’ but a ‘necessity.’ The world of fashion and accessories can be linked to a linear business model, but we are working hard to create a process that is circular which will allow us, over time, to develop a system that has the opportunity for products to be reused, recycled and regenerated.
Ship & Save
