Sendle Toolbox

We’ve added new tools to your dashboard that make tracking and managing deliveries simpler than ever.

You're in control

We took a look at what our small businesses most regularly wanted to change about their parcel deliveries. Many requests were simple things that come up in the day to day of running a business, like changing pick up instructions or rescheduling deliveries.

To put more control in your hands, and time in your day, we created the Sendle Toolbox, providing you direct access to tools to make these changes on the fly.

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How to use the Sendle Toolbox

To access the Toolbox, first head to the tracking page of one of your parcels. In the status box you’ll see the option Manage parcel. Select the option you need to make changes to your delivery instructions, reschedule a delivery, or launch an investigation in a matter of seconds.

Try our new tools

Sendle Toolbox benefits

Control in your hands

Direct access to update or reschedule your deliveries when you like. 

Time back in your day

Changes are instantaneous, giving you more time for the important things. 

Peace of mind

Share updates with your customers at every step of the delivery.

What can I do with Sendle Toolbox?

Here’s a quick rundown of all the ways you can manage your parcel with the Sendle Toolbox.

Edit delivery instructions

Make a change to the instructions for the delivery driver to follow (i.e you’ve entered the wrong details and want the parcel to be left at the front door, not the back door).

Edit pickup instructions

Make a change to the instructions for the pickup driver to follow (i.e you would like them to pick up your parcels at reception, not the white table near the door).

Missing parcel enquiry

Track down a parcel that you have not received that is marked as ‘delivered’ by the driver.

Late parcel enquiry

Track down a parcel which hasn’t been delivered by the estimated delivery date.

Request redelivery with new details

Request a redelivery, if you’ve entered delivery details incorrectly the first time around (i.e you’ve left off the apartment number when entering the street address and need to include this detail for a successful delivery).

Request redelivery (card left)

Arrange for a redelivery free of charge, if your delivery was attempted but no one was home to receive the parcel (i.e the delivery driver did not have authority to leave the parcel and the receiver was not at home to sign for it).   

Reschedule pickup

Make a change to parcel pickup date (i.e your parcels weren’t quite packed up when you thought they’d be and you weren’t ready for the pickup driver).