Sendle picks up and delivers door-to-door. We'll pick up your parcel on the day you schedule, or we’ll send a dedicated pickup driver the next business day, at our cost.*
*The parcel must be appropriately packaged, labeled, ready and available for collection from the booked pickup address. See full Terms and Conditions below.
We want your parcels picked up and delivered quickly and reliably. So we’ve gone the extra mile with our Pickup Guarantee.
No, we just believe in taking responsibility and doing what we said we would do. It's all included in our low, flat-rate prices.
Should your pickup be delayed, we’ll get it back on track with a dedicated pickup driver the next business day, on us.
Yes, the guarantee applies to all your Sendle parcels whether they're for domestic or international delivery.
If you ever need help with a delivery, enjoy timely support from real people who will roll up their sleeves to keep you and your customers happy.
"What works for us is that it's simple, it's integrated into our systems and it's digital, it's reliable and the value proposition stacks up."
"Sendle’s shipping rates are really competitive, sending out the huge volumes we do and it saves us about one minute per order, which is huge!"
"Sendle streamlines the whole delivery experience. The dashboard makes tracking my deliveries easy, and in the first few months I saved over $1000. It has been so good for our business!"
"Sendle saves me so much time. Booking deliveries takes seconds and because they come and collect from my doorstep, I don’t need to step outside to delight my customers."
"Sendle is so convenient - booking is simple, the pricing is reasonable and not having to muck around at the post office means we’ve got extra time to wow our customers."
"Both Sendle and Life Cykel were founded around the same time and it’s kind of been like growing up with a childhood friend. We’ve never looked back and wouldn’t choose anyone else to help grow our business."
"Shipping is everything in eCommerce, so having companies like Sendle and ShipStation really automate getting our packages out there means we can focus on growing our business."
"The low cost of shipping also empowers me to direct money and time I would have otherwise spent on other pricey delivery services, to other parts of my business."
"Sendle has helped my business grow to the point where I am gaining international customers - just as Sendle can now help with the same affordable, door-to-door delivery service to anywhere in the world."
"Having a 100% carbon-neutral courier for our city and interstate logistics - cherry on top. Sendle for us was a no-brainer."
"We've managed to bring our shipping costs down. In turn have seen an increase in conversions on the site. This has caused very noticeable growth since we've started using the Sendle service."
"We started using Sendle because we wanted to send our 'artificial' flowers Australia-wide, and the prices were unbeatable."
Yes, the guarantee applies to all of your Sendle parcels.
The guarantee does not apply if Sendle or one of its drivers has attempted a pickup of your parcel, even if this did not result in Sendle collecting your parcel. This might happen for a number of reasons, such as when there is no-one at home, there are no goods to go, the instructions provided were incomplete and the driver can’t find your address or they cannot access the premises (e.g. locked gates, dogs, wild kangaroos - yes, that happened once!)
If an attempted pickup has occurred, this will be shown in your tracking pages.
If this happens, you can get in touch with Sendle to reschedule your pickup. Once you do this the scheduled pickup date will be updated to the new business date that you specify. The Pickup Guarantee will still apply, but from this new scheduled pickup date.
In some cases, because we are using a point-to-point pickup service to pick up your parcels, they may not have a scanner (this is how some of these point-to-point drivers work). Not to worry, they will be taking the parcel directly to the depot, where it will be scanned on receipt.
Do nothing, we will automatically rebook it with a dedicated pickup driver for the following business day.
As part of our guarantee we will automatically rebook the parcel pickup with a dedicated pickup driver the next business day after the scheduled pickup day.
If your parcel still isn’t picked up on this day, we would be happy to credit the cost of the delivery to your account. Contact us here to claim this credit.
Note that we will still try to pick up the parcel if you would like us to.
No, we just believe in taking responsibility and doing what we said we would do. This is included in the price.
If we miss the parcel on the scheduled pickup date, we will send one of our dedicated pickup drivers the following business day. They will identify themselves as working for Sendle and know the parcel reference for the parcel to be picked up.
Note that in some areas we may not be able to provide a dedicated pickup driver the next business day after the scheduled pickup. If this is the case, we will try with the original courier again. If the original courier is still unable to pick up the parcel that day, we will credit the cost of the delivery to your account.
Some of our Premium and Pro customers have a regularly scheduled pickup. In this case, we won't send a separate driver as this would interfere with your daily pickup. If you pickup has been missed, please contact our support team immediately to resolve it.
The Guarantee: That if we do not attempt the pickup on the day it was scheduled, the following business day we will send a dedicated pickup driver to pick up the parcel, at our expense. If for some reason we still do not attempt the pickup on the next business day after the scheduled pickup day, we will credit the cost of the delivery to your account (but still attempt to pickup and deliver the parcel).
Note that in some cases we may not be able to get a dedicated pickup driver on the next business day after the scheduled pickup day. If this is the case, we will try with the original courier again, and if not successful on the next business day after the scheduled pickup day we will credit the cost of the delivery to your account.
The guarantee does not apply if Sendle or one of its drivers has attempted a pickup of your parcel, even if this did not result in Sendle collecting your parcel.
If an attempted pickup has occurred, this will be shown in your tracking pages. Sendle’s decision on the attempted pickup is final. If an attempted pickup has occurred, you can get in touch with Sendle to reschedule your pickup. If this occurs, the scheduled pickup date will be updated to the new business date. The Pickup Guarantee will still apply, but from this new scheduled pickup date.
A customer has to contact us in order to claim the guarantee within 5 business days of the original scheduled pickup.
We take no liability for parcels that haven’t been picked up due to the fault of the customer. Sendle’s liability is limited to the cost of the delivery and to any other performance warranties that cannot be excluded by law.
Any credits can be used to pay for future parcel delivery services. This credits will be valid for 3 months.
The guarantee does not apply to Pro or Plus accounts or accounts where regularly scheduled daily pickups have been organised.
We reserve the right to amend or add to these Ts & Cs.