sendle+ebay

Sendle for eBay Label Platform

You can now print your Sendle label directly from your eBay account.

About Sendle

Sendle is one of Australia’s highest-rated couriers*, delivering parcels nationwide. No lock-in contracts or hidden fees, just great flat-rates. Included with every parcel is:

Sendle Cover

Zero excess free Sendle Cover up to $300 on every parcel.

Free Signature on Delivery

Included and free for parcels over 500g.

Free pickup and dropoff

Have your parcel picked up from your door, or simply drop it off.

Free redelivery

Or have your parcel left at the nearest collection point.

100% carbon neutral shipping

Always included for free on every parcel you ship with Sendle.

Parcel sizes up to 25kg/100L

Choose between six sizes, ranging from 0.5kg to 25kg. 

How Sendle works

Free Sendle Pickup

Simply select the pickup option when creating your label. Then all you need to do is:

  • Package your parcel sufficiently
  • Print the label in its original form and stick it on the parcel
  • Have the parcel ready for pickup on the selected pickup date
  • Pickup takes place on business days, anytime between 8 AM to 6 PM

Learn more

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Free Sendle Drop Off

Sendle offers both free pickup and dropoff included in the shipping price. Drop off is powered by HUBBED.

You can drop off your parcels anywhere in our national dropoff network here. Locations such as BP petrol stations, newsagencies and pharmacies, where many are open 24 hours, 7 days a week.

Learn more

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Parcel Sizes

Sendle has six parcel sizes with the maximum being:

  • 25kg
  • 100 L / 0.1m3
  • 1.2 m

For parcels over 0.5kg, you can get free Signature on Delivery.

Note: The delivery method for our Satchel 500g/A4 size is always "Authority to Leave".

Learn more
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Locations and Coverage

We’ve got three network zones: same-city, national and remote.

See the full lists of our
pickup suburbs, national delivery suburbs (>94% of deliveries) and remote delivery suburbs (<6% of deliveries).

Learn more

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100% Carbon Neutral Shipping

Sendle is Australia’s first 100% carbon neutral delivery service.

Every time you send a parcel, we offset the carbon emissions and invest in positive environmental causes.

Learn More 

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Customer stories

  • sendle_interview
    Simple, integrated & digital.

    "What works for us is that it's simple, it's integrated into our systems and it's digital, it's reliable and the value proposition stacks up."

  • sendle_interview
    Optimisation is key.

    "Sendle’s shipping rates are really competitive, sending out the huge volumes we do and it saves us about one minute per order, which is huge!"

  • sendle_interview
    I saved over $1000.

    "Sendle streamlines the whole delivery experience. The dashboard makes tracking my deliveries easy, and in the first few months I saved over $1000. It has been so good for our business!"

  • sendle_interview
    Takes seconds.

    "Sendle saves me so much time. Booking deliveries takes seconds and because they come and collect from my doorstep, I don’t need to step outside to delight my customers."

  • sendle_interview
    Booking is simple.

    "Sendle is so convenient - booking is simple, the pricing is reasonable and not having to muck around at the post office means we’ve got extra time to wow our customers."

  • sendle_interview
    We’ve never looked back.

    "Both Sendle and Life Cykel were founded around the same time and it’s kind of been like growing up with a childhood friend. We’ve never looked back and wouldn’t choose anyone else to help grow our business."

  • sendle_interview
    Focus on growing our business.

    "Shipping is everything in eCommerce, so having Sendle really automate getting our packages out there means we can focus on growing our business."

  • sendle_interview
    Low cost of shipping.

    "The low cost of shipping also empowers me to direct money and time I would have otherwise spent on other pricey delivery services, to other parts of my business."

  • sendle_interview
    Anywhere in the world.

    "Sendle has helped my business grow to the point where I am gaining international customers - just as Sendle can now help with the same affordable, door-to-door delivery service to anywhere in the world."

  • sendle_interview
    No-brainer.

    "Having a 100% carbon-neutral courier for our city and interstate logistics - cherry on top. Sendle for us was a no-brainer."

  • sendle_interview
    Very noticeable growth.

    "We've managed to bring our shipping costs down. In turn have seen an increase in conversions on the site. This has caused very noticeable growth since we've started using the Sendle service."

  • sendle_interview
    Prices were unbeatable.

    "We started using Sendle because we wanted to send our 'artificial' flowers Australia-wide, and the prices were unbeatable."

  • sendle_interview
    We can compete.

    "Sendle's prices mean we can compete with some of the largest retailers, and turn a profit for our efforts."

FAQs

Using Sendle on eBay Label Platform
Do I need a Sendle account to book via the Label Platform?

No, you can simply start booking Sendle labels via the Label Platforms instantly.

How do I book a pickup?

When you create the label, you will have the option to request a pickup up to three days in the future.

Can I drop off a parcel booked with a pickup label?

No, you need to cancel the original label before midnight the day before pickup and rebook with the drop-off option.

Can I write the label if I don’t have a printer?

No, the label must be printed in its original size and be properly attached to the parcel.

Is there any size restrictions?

Yes, it is 25kg / 100L / 1.2 meter for pickup. For drop-off, the maximum size is 10kg/40L. You can read more here.

Do you offer any damage insurance?

At this stage, you will need to look into third party insurance as Sendle doesn’t offer this.

How do I cancel a label that hasn’t been picked up or dropped off yet?

Simply click the parcel in your eBay store, and use the tool on the Sendle tracking to cancel a parcel.

How do I reschedule a pickup?

Simply click the parcel in your eBay store, and use the tool on the Sendle tracking page to reschedule pickup.

How do I contact Sendle customer support?

Simply click the parcel in your eBay store, and use the tool on the Sendle tracking page you are reverted to.

Can I book an international label with Sendle?

Although Sendle does ship worldwide, this feature isn’t available on the label platform just yet.

What if there was no pick-up or delivery scan?

If the pick-up or delivery scan is missing, Sendle will conduct a thorough investigation to confirm the pick-up and delivery date. Sendle may contact the receiver of the parcel to verify the delivery date.

How can I track a parcel I’m sending or receiving?

When booking via eBay’s Label Platform, tracking details are automatically updated in your eBay order.

Can I drop off my parcel at a courier depot?

Sendle’s drop-off locations are powered by HUBBED – a network of news agencies, retails stores, petrol stations and the like who will accept Sendle parcels for pick up.

I do not have a printer to print my label, can I print it at drop off?

No, drop off locations don’t have the ability to print off labels and will not accept parcels without a label displaying the barcode for scanning. Read more on labels here.

What happens if my parcel is returned to sender after I have dropped it off?

The parcel will be returned to the sender address on the label.

Will I receive a confirmation when I drop off my parcel?

Your Sendle tracking page, and eBay store, will update shortly after your parcel is scanned at the drop off location.

My parcel pickup was missed - what do I do?

Sendle automatically re-books any missed pickups. Sendle has a pickup guarantee as well.

When will my parcel get picked up?

The pickup date will be stated on the label. A pickup can take place anytime between 8 AM and 6 PM on business days. You can read more here.

Can the pickup driver call in advance?

This is not possible. Please have the parcel available or left in an easily accessible location for the driver to pick up.

How do I print my label?

The label must be printed in its original form. You can simply use a normal printer and sticky tape. Please note that handwritten labels will not be accepted and you cannot print the label at drop-off locations.

Can I send dangerous goods or food?

Sendle does not accept dangerous goods or perishable goods. Please check our guide on what we cannot send here.

How do I get access to eBay Business Rates?

You will need to contact eBay directly, as they manage your eBay account.

*Australia’s Top-Rated Courier in 2017, on Product Review