Frequently asked questions
❯ Who can use Sendle Pouch?
Sendle Pouch is available all Sendlers and can be used throughout Australia. We’re rolling it out in phases. When your city or suburb is added you’ll see it as an option in your dashboard or API integration, and it'll be added to the list of locations for 250g/4L.
❯ Why the 250g/4L weight?
Most couriers’ weight breaks start at 500g/4L, even if you’re selling lighter items. That means you have to send small things in big parcels full of air and packaging – and overpay for it!
Sendle Pouch enables you to send items up to 250g/4L in the right size parcel, for the right price, and with less waste. It’s good for you, and good for the environment.
❯ Is tracking included with Sendle Pouch?
Yes! Sendle Pouch is trackable through your Dashboard and email notifications. It works just like tracking for your other Sendle parcels.
Most merchants either choose not to send smaller or lighter items, or they use untracked shipping options to keep costs down. We want to ensure you and your customers always know where your items are, so we’ve included tracking as standard.
❯ Are my shipments covered for loss?
Yes! Sendle 250g/4L Pouch shipments are automatically covered for loss, up to $100 plus the cost of shipping. Learn more about Sendle Cover and optional Extra Cover for more expensive items.
❯ Can I use my own packaging?
When sending at 250g/4L, you can use whatever kind of packaging you like – as long as the total weight, including the packaging, comes in at or under 250g/4L, it counts as Sendle Pouch.
Choose packaging that’s robust and protects your goods. You may like to pack your 250g/4L items in a Sendle compostable satchel cut in half, a box, repurposed cardboard, or a tube.
❯ Does the label look different for 250g/4L?
The label for your 250g/4L Sendle Pouch might not say ‘Sendle’ on it and will feature one of our courier partner's logos.
Want to know more? Visit the Help Centre to read our Sendle Pouch FAQ.
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