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2 days door to door. Guaranteed.

Why pay extra for express shipping when you can use Sendle's 2-Day Delivery Guarantee at no additional cost?*

Plus eBay merchants get free Sendle Premium for 12 months (normally valued at $10/month).

eBay Delivery Program

*Only available for eBay sellers participating in the eBay Delivery Guarantee program. The Guarantee: If the parcel is not delivered in two business days from the date of pickup scan, we will credit the delivery cost of the parcel. The parcel must also be delivered within our Eligible Zone List. Conditions Apply.

What is the Sendle Delivery Guarantee?

If your eBay parcel is not delivered in two business days from the pickup scan, we will refund the delivery cost of the parcel. We will credit the cost of the delivery to your account (but still attempt to pickup and deliver the parcel for you). Conditions apply.

Sell more

Delight your buyers and sell more by shipping with our two day Delivery Guarantee.

We pay if we delay

We will credit the shipping cost if your buyer receives the package late and claims it back from you.

No extra cost

Nada, zero, zilch, there are no additional costs to sign up and use the guarantee.

Am I eligible?

We are always improving our services and expanding our network. For now, the guarantee is available for these zones.

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No lock-in contracts or hidden fees

Switch to Sendle and save.

Take the guess work out of delivery costs, with Sendle's low flat prices.

Sendle Premium

Designed for small business
Parcel Size
Same city
National
Satchel $6.75
Shoebox $8.95 $10.95
Briefcase $14.95
Carry-on $19.95
Check-in $26.95
Normally $10/month but FREE for eBay merchants.
Prices include GST
International delivery from $16.95!
 

Sendle Pro

Ideal for established business
Parcel Size
Same city
National
Satchel $5.75 $6.14
Shoebox $8.94
Briefcase $13.20
Carry-on $17.13
Check-in $24.02
Minimum parcel orders 200/month
Prices exclude GST
International delivery from $14.95!

For a detailed spec sheet and to view our remote pricing click here.

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No lock-in contracts or hidden fees

Delight your buyers.

If you ever need help with a delivery, enjoy timely support from real people who will roll up their sleeves to keep you and your customers happy.

Used by thousands of eBay merchants in Australia.

  • nps
    I love that tracking is simple
    Rated 10/10
    I love that tracking is simple, and that pickup is simple. It just feels very professional, and the experience is brilliant for both sender and recipient.
  • nps
    International is amazing
    Rated 10/10
    Sendle’s low international rates, efficient dispatch processes and integration with our cart means less time and money spent on managing our international deliveries.
  • nps
    It's super convenient
    Rated 10/10
    It's super convenient, super easy and cheap. Not having to make time to go to a post office is the best.
  • nps
    Sendle is great.
    Rated 10/10
    Sendle is great. It's the best interface with WooCommerce we have come across.
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No lock-in contracts or hidden fees

FAQs.

What is covered under the Delivery Guarantee?

Sendle will guarantee that if the parcel is not delivered within two business days after the date of pickup scan, we will credit the delivery cost of the parcel.

For example, if the parcel is scanned as picked up on Monday, the guarantee will not apply if the parcel is delivered on Wednesday (2 days after pickup), but will apply if the parcel is delivered on Thursday (3 days after pickup).

How can I sign up for Sendle’s 2-Day Delivery Guarantee (2DDG) Program?

In order to enrol for the program, you will need to have a Sendle account. Once you’ve signed up you can register for the program in three easy steps:

  1. Sign-in to your Sendle account
  2. Visit the ‘Sendle’s 2-Day Delivery Guarantee’ Program page
  3. Agree to the Terms & Conditions of the program

Note that you must also be enrolled in the eBay Guaranteed Delivery Program in order to claim the guarantee on your parcels.

Will Sendle Charge any additional fee for this program?

No, the 2-Day Delivery Guarantee is free of charge for qualified eBay merchants

Is there a limit to the claim amount?

The claim amount is limited to the shipping fee that you paid to Sendle.

How is the Sendle Delivery Guarantee different from parcel insurance?

Parcel insurance typically covers the content of the parcel in case of damage/theft/loss in transit. The Delivery Guarantee credits the shipping cost (courier fee) to seller after they have credited the buyer in case the courier delays the parcel delivery beyond the guaranteed time frame.

Is the Delivery Guarantee program available when I sell internationally?

No, not yet, this program is only available for domestic Australian parcels from and to certain postcodes. You can review this list of postcodes here.

How does the claims process work?

Our claims process is very simple! Please check out our step-by-step guide here.

What if there was no pick-up or delivery scan?

In such a case when a pick-up or delivery scan is missing, Sendle will conduct an investigation to confirm the pick-up and delivery date. Sendle may contact the receiver of the parcel to verify the delivery date.

Which postcodes are eligible under the Delivery Guarantee?

Australia is a big place so we can’t offer this awesome guarantee everywhere but we do have a big chunk of Australia covered already. List of eligible FROM - TO zones currently covered by guaranteed delivery.

What can I send with Sendle under the Delivery Guarantee?

For a registered Merchant, all eligible parcels that meet Sendle’s shipping criteria will be covered by the Delivery Guarantee. Sendle sends parcels nationwide from 500g up to 25kg. Here are Sendle’s Size and Weight Guidelines.

There are some dangerous items that we can’t send for you. Check out the list of no-can-do items here: List of prohibited items on Sendle.

When can we expect more areas to be covered by Sendle under the Delivery Guarantee?

Sendle will continue to add more postcodes and regions into the Delivery Guarantee. We will communicate all new post codes as and when they are rolled out.

How can I track a parcel I'm sending or receiving?

Tracking for both the merchant and buyer is especially important when it comes to the 2-day delivery guarantee for eBay, which is why we’ve got a few options on how to display these details in eBay:

  1. Tracking is automatically updated when booking via the eBay Integration on the Sendle Dashboard
  2. Alternatively, you must ensure that the tracking number is updated against the corresponding order on your eBay account.
  3. In order to update your Sendle tracking number manually into your eBay account, simply put ‘Sendle’ as Carrier name and the 6-digit Sendle reference as the Tracking number

We encourage you to include your customer's email address when booking with Sendle, so they will receive automatic tracking updates.

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Terms and conditions.

Our Guarantee: If the parcel is not delivered in 2 business days after the pickup scan, we will credit the delivery cost of the parcel. Conditions Apply.

The program is currently only available for eBay merchants, for items covered by the eBay Guaranteed Delivery program. You must opt-in to the eBay Guaranteed Delivery program separately to the Sendle 2-Day Delivery Guarantee.

To register for this program you must accept all the following terms and conditions.

To enroll please read these Terms and Conditions carefully and register for the Sendle Delivery Guarantee.

  • Our 2-Day Delivery Guarantee: If the parcel is not delivered in 2 business days after the pickup scan, we will credit the delivery cost of the parcel subject to the following conditions.
  • Parcels are eligible for the guarantee if:
    • The parcel is sold on eBay, and identified as sold under the eBay Guaranteed Delivery program.
    • You were signed up for Sendle’s 2-Day Delivery Guarantee program before the scheduled pickup date.
    • The parcel is sent from an eligible two day guarantee pickup Sendle zone, to its corresponding eligible two day guarantee delivery Sendle zone. Eligible zones can be downloaded here and each pickup zone has a different set of corresponding eligible delivery zones.
  • As a merchant, you may only claim the delivery guarantee if you have refunded the cost of the delivery to your customer.
  • The guarantee time is from the date of the pickup scan to the date of the first recorded delivery attempt (including but not limited to delivery, card left, unable to deliver or left with agent scans).
  • Subject to any other liability that cannot be excluded by law, Sendle’s liability is limited to the cost of the delivery. The Sender cannot claim the cost of the item or any consequential loss.
  • The credit is valid for future shipping on Sendle and will expire 3 months after the last parcel order date on Sendle.
  • In order to claim the guarantee, you must contact us and provide:
    • The parcel reference
    • Proof that the cost of shipping has been refunded to your customer.
  • You must communicate the guarantee to your customer at the time of selling the item
  • You must claim under the guarantee within 30 business days of delivery.
  • The guarantee is not valid for delays due to natural disasters, or man-made disruptions.
  • The guarantee cannot be claimed if any other Sendle guarantees have already credited the cost of delivery.
  • The guarantee will be based on the scanning events of the parcel. In the rare cases that there is no delivery scanning event for the parcel, Sendle may contact the receiver of the parcel to verify the delivery date.
  • The guarantee cannot be applied to parcels booked prior to the date of registering for the program.
  • Sendle may change the pickup and delivery suburbs covered by the guarantee at its discretion. If this happens, it will alert you via the email address associated with your Sendle account.
  • Sendle may withdraw this guarantee or alter these conditions with reasonable notice. In the event of any dispute relating to this guarantee or the conditions the decision of Sendle will be final.
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