Why pay extra for express shipping when you can use Sendle's 2-Day Delivery Guarantee at no additional cost?*
Plus eBay merchants get free Sendle Premium with no minimum requirements.
*Only available for eBay sellers participating in the eBay Delivery Guarantee program. The Guarantee: If the parcel is not delivered in two business days from the date of pickup scan, we will credit the delivery cost of the parcel. The parcel must also be delivered within our Eligible Zone List. Conditions Apply.
Delight your buyers and sell more by shipping with our two day Delivery Guarantee.
We will credit the shipping cost if your buyer receives the package late and claims it back from you.
Nada, zero, zilch, there are no additional costs to sign up and use the guarantee.
We are always improving our services and expanding our network. For now, the guarantee is available for these zones.
Sendle PremiumDesigned for small business
|For eBay merchants, FREE with no minimum requirements for 12 months.
Prices include GST
|International delivery from $13.45!|
Sendle ProIdeal for established business
|Minimum parcel orders 200/month
Prices exclude GST
|International delivery from $13.45!|
If you ever need help with a delivery, enjoy timely support from real people who will roll up their sleeves to keep you and your customers happy.
Sendle will guarantee that if the parcel is not delivered within two business days after the date of pickup scan, we will credit the delivery cost of the parcel.
For example, if the parcel is scanned as picked up on Monday, the guarantee will not apply if the parcel is delivered on Wednesday (2 days after pickup), but will apply if the parcel is delivered on Thursday (3 days after pickup).
In order to enrol for the program, you will need to have a Sendle account. Once you’ve signed up you can register for the program in three easy steps:
Note that you must also be enrolled in the eBay Guaranteed Delivery Program in order to claim the guarantee on your parcels.
No, the 2-Day Delivery Guarantee is free of charge for qualified eBay merchants
The claim amount is limited to the shipping fee that you paid to Sendle.
Parcel insurance typically covers the content of the parcel in case of damage/theft/loss in transit. The Delivery Guarantee credits the shipping cost (courier fee) to seller after they have credited the buyer in case the courier delays the parcel delivery beyond the guaranteed time frame.
No, not yet, this program is only available for domestic Australian parcels from and to certain postcodes. You can review this list of postcodes here.
Our claims process is very simple! Please check out our step-by-step guide here.
In such a case when a pick-up or delivery scan is missing, Sendle will conduct an investigation to confirm the pick-up and delivery date. Sendle may contact the receiver of the parcel to verify the delivery date.
Australia is a big place so we can’t offer this awesome guarantee everywhere but we do have a big chunk of Australia covered already. List of eligible FROM - TO zones currently covered by guaranteed delivery.
For a registered Merchant, all eligible parcels that meet Sendle’s shipping criteria will be covered by the Delivery Guarantee. Sendle sends parcels nationwide from 500g up to 25kg. Here are Sendle’s Size and Weight Guidelines.
There are some dangerous items that we can’t send for you. Check out the list of no-can-do items here: List of prohibited items on Sendle.
Sendle will continue to add more postcodes and regions into the Delivery Guarantee. We will communicate all new post codes as and when they are rolled out.
Tracking for both the merchant and buyer is especially important when it comes to the 2-day delivery guarantee for eBay, which is why we’ve got a few options on how to display these details in eBay:
We encourage you to include your customer's email address when booking with Sendle, so they will receive automatic tracking updates.
Our Guarantee: If the parcel is not delivered in 2 business days after the pickup scan, we will credit the delivery cost of the parcel. Conditions Apply.
The program is currently only available for eBay merchants, for items covered by the eBay Guaranteed Delivery program. You must opt-in to the eBay Guaranteed Delivery program separately to the Sendle 2-Day Delivery Guarantee.
To register for this program you must accept all the following terms and conditions.
To enroll please read these Terms and Conditions carefully and register for the Sendle Delivery Guarantee.