Our Guarantee: If the parcel is not delivered in 2 business days after the pickup scan, we will credit the delivery cost of the parcel. Conditions Apply.

The program is currently only available for eBay merchants, for items covered by the eBay Guaranteed Delivery program. You must opt-in to the eBay Guaranteed Delivery program separately to the Sendle 2-Day Delivery Guarantee.

To register for this program you must accept all the following terms and conditions.

To enroll please read these Terms and Conditions carefully and register for the Sendle Delivery Guarantee.

• Our 2-Day Delivery Guarantee: If the parcel is not delivered in 2 business days after the pickup scan, we will credit the delivery cost of the parcel subject to the following conditions. Parcels are eligible for the guarantee if:
• The parcel is sold on eBay, and identified as sold under the eBay Guaranteed Delivery program.
• You were signed up for Sendle’s 2-Day Delivery Guarantee program before the scheduled pickup date.
• The parcel is sent from an eligible two day guarantee pickup Sendle zone, to its corresponding eligible two day guarantee delivery Sendle zone. Eligible zones can be downloaded here and each pickup zone has a different set of corresponding eligible delivery zones.
• As a merchant, you may only claim the delivery guarantee if you have refunded the cost of the delivery to your customer.
• The guarantee time is from the date of the pickup scan to the date of the first recorded delivery attempt (including but not limited to delivery, card left, unable to deliver or left with agent scans).
• Subject to any other liability that cannot be excluded by law, Sendle’s liability is limited to the cost of the delivery. The Sender cannot claim the cost of the item or any consequential loss.
• The credit is valid for future shipping on Sendle and will expire 3 months after the last parcel order date on Sendle.
• In order to claim the guarantee, you must contact us and provide:
• The parcel reference
• Proof that the cost of shipping has been refunded to your customer.
• You must communicate the guarantee to your customer at the time of selling the item
• You must claim under the guarantee within 30 business days of delivery.
• The guarantee is not valid for delays due to natural disasters, or man-made disruptions.
• The guarantee cannot be claimed if any other Sendle guarantees have already credited the cost of delivery.
• The guarantee will be based on the scanning events of the parcel. In the rare cases that there is no delivery scanning event for the parcel, Sendle may contact the receiver of the parcel to verify the delivery date.
• The guarantee cannot be applied to parcels booked prior to the date of registering for the program.
• Sendle may change the pickup and delivery suburbs covered by the guarantee at its discretion. If this happens, it will alert you via the email address associated with your Sendle account.
• Sendle may withdraw this guarantee or alter these conditions with reasonable notice. In the event of any dispute relating to this guarantee or the conditions the decision of Sendle will be final.