We know that sometimes you receive things that aren’t quite right. Luckily, returns are easy with Sendle! You can even return a parcel via drop off near you!Find a nearby drop off point
If you don't have a return label yet, you can request one from the sender. (Some senders even include them in orders!)
Attach your label and make sure everything is packed and closed securely.
Drop your return package at any USPS post office or blue collection box.
Once it’s sent, you can’t cancel a return. However, if you have a label but you haven’t used it yet – you don’t have to! The sender isn’t charged until it’s scanned.
In the US, return labels are valid for 28 days – it’s always a good idea to ask your sender for some guidance about how long they’ll accept returns for.
Unfortunately, Cover don't apply to package returns.
No. Return labels use the sender and recipient addresses from the original package, so they will always come back to the address they were sent from.
Depends on the route and the distance! Once the package is on its way to the sender, they’ll be able to track the delivery from their Sendle dashboard to make sure it reaches them.
Make sure you check the original package – some senders include shipping return labels with their orders (and , it’ll be printed on label stock so you won't even need tape).
Then all you need to do is print the return label and attach it to the parcel.
Now that you’ve printed a clear and smudge-free barcode on your label (these have to be printed, and should not be hand-written!), it’s time to prepare your package for shipping.
As much as possible, place the return item back in its original packaging. Otherwise, you can refer to the Sendle package guide to ensure a secure return journey. You want to make sure that your package reaches the sender so that you can get the right item back!
Some sellers offer free returns, and some will ask you to pay shipping to them, but you won’t be asked to pay anything when you drop your package off.
Once you have the updated reference number from the return label, you can easily find updates on the Sendle package tracking page. Check your package updates anytime, anywhere to make sure that it safely gets from point A to point B.
Your package tracking number can be found in confirmation or notification emails you’ve received after being scanned at the drop off location. The package tracking number is also shared with your Sendler so they can keep track of the shipment progress via the Sendle tracking tool. Likewise, you’ll both be notified when the package completes its journey. Need more help with package tracking? Check our support article to learn more.
Tip: You can find your package tracking reference in the email subject line for easy access!
Watch how easy it is to organize package returns through the Sendle dashboard
Sendle makes returning parcels to senders a breeze. The sender can easily generate a return label for their customer right from their Sendle order in just a few clicks.
Read about creating and receiving returns.