Sendle Toolbox

Check out these awesome tools in your dashboard that make tracking and managing shipments simpler than ever.

Now, you're in control

We took a look at what our small businesses most commonly wanted to change about their shipments.

Many requests were simple things that come up in the day-to-day of running a business, like rescheduling deliveries or inquiring about a package.

To put more control in your hands—and time in your day—we created the Sendle Toolbox, providing you with direct access to tools to make these changes on the fly.


How to use the Sendle Toolbox

To access the Toolbox, head to the tracking page for one of your packages. In the status box, you’ll see the option to Manage package. From there, you can make changes to your delivery instructions, reschedule a delivery, or launch an investigation in a matter of seconds.

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Sendle Toolbox benefits

Control in your hands

Direct access to update or reschedule your shipments when you like.

Time back in your day

Changes are instantaneous, giving you more time for the important things. 

Peace of mind

Share updates with your customers at every step of the shipment.

What can I do with Sendle Toolbox?

Here’s a quick rundown of all the ways you can manage your deliveries with the Sendle Toolbox.

Edit pickup instructions

Make a change to the instructions for the pickup driver to follow (i.e. "pick up packages at reception, not the white table near the door").

Missing package inquiry

Track down a package that you have not received that is marked as ‘delivered’ by the driver.

Late package inquiry

Track down a package which hasn’t been delivered by the estimated delivery date.

Request redelivery (updated details needed)

Request redelivery if you’ve entered delivery details incorrectly the first time around (i.e you left off the unit number when entering the street address and need to include this detail for a successful delivery).

Request redelivery (notice left)

Arrange for redelivery free of charge if your delivery was attempted but nobody was home to receive the package (i.e. the delivery driver did not have authority to leave the package and the receiver was not at home to sign for it).

Reschedule pickup

Make a change to package pickup date (i.e your packages weren’t quite packed up when you thought they’d be and you weren’t ready for the pickup driver).

Package received

Let us know you’ve received your package so our support team can close any pending investigations.