Track my package

You’ll need your Sendle tracking number (it’s 6-8 characters long, made up of numbers and letters, and always starts with an ‘S’). Enter your tracking number below to get a quick shipment tracking snapshot.
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Where do I find my package tracking number?

Your package tracking number can be found in confirmation or notification emails you’ve received. The package tracking number is also shared with your Sendler  so they can keep track of the shipment progress via the Sendle tracking tool. Likewise, you’ll both be notified when the package completes its journey.  Need more help with package tracking? Check our support article to learn more.

Tip: You can find your package tracking reference in the email subject line for easy access!


Understanding your parcel tracking updates

At Sendle, we prioritize your experience both as Sendler and receiver. Rest assured, we update the status of your order so that you can track a package anytime. 

If in the rare case you encounter the following scenarios, here’s what they mean:

  • If the package tracking tool sets the item as unable to deliver, this means that the driver couldn’t access the delivery location or they used their discretion and decided it wasn’t a good idea to leave the package unattended. Double check your details and hit the Redeliver parcel button to try again.
  • If the package tracking tool says card left, this means that the driver attempted delivery but no one was home, or it wasn’t safe to leave the parcel unattended. The driver left a card to inform the receiver and scanned the package, which will prompt an email notification to both the sender and the receiver.
  • If the package tracking tool says the parcel has been left with agent, this means that the driver dropped off your package at a designated collection point near the receiver’s address. The driver left a card for instructions at the address, but you will also be notified by email.

If we don’t hear from you within five days, the package will be returned to the Sendler for safety. If that’s the case, all information will be published on the Sendle tracking page, so you can monitor the package’s journey.

I received my package! How does Sendle work?

We make shipping simple, reliable, and affordable. Keep more of your money and sell more of your stuff–all while helping the planet.