Our commitment to you.
For every package you ship with us, we offset the carbon emissions created. The carbon offset investments we make are always in positive environmental projects. And, we want everyone involved: so each year, you’re invited to vote on the carbon offset projects we support.
Sendle offers super simple drop-offs not far from where you are. Plus, you can request pick-ups at no extra cost. We’ve also made it simple and easy. Either take your packages to a convenient drop-off location or request a pickup.
If your shipment is declared lost by the Sendle team, or damaged, we’ll cover both the cost of replacing the item up to $100 (Sendle Saver) and up to $150 (Sendle Preferred) as well as the cost of delivery. This comes at no extra charge, and includes all eligible packages.
If the estimated delivery date has passed, and your package hasn’t arrived, use the Toolbox to launch an investigation and we’ll locate it within 7 business days. If we’re unable to locate it within that time, we’ll refund you. You may also be eligible to claim for loss under Sendle’s Cover Policy.
We like to keep things simple at Sendle. With affordable flat-rate pricing, you can easily plan your business budget. And with a minimum order quantity of one, Sendle is here for you from the first order to the millionth. Our service includes: