Why pay a premium for express shipping from other carriers when you can get Sendle’s 2-Day Delivery Guarantee without paying a penny more? Yeah, you read that right. Just look for the badge!*
*The Guarantee: If the package is not delivered in 2 business days from the date of pickup scan, we will credit the cost of shipping the package. The package must be shipped within the United States and proof of refund to your customer provided. Conditions Apply.
Delight your customers and sell more. Make their post-purchase journey a joy by shipping with our 2-Day Delivery Guarantee.
If your customer gets their package late and you refund them, we’ll refund you. We'll do right by you if you do right by them. Simple as that.
Nada, zero, zilch. Nothing to sign up. No additional cost to take advantage of our guarantee. Keep more of your cash.
Sendle helps connect you with your customers, wherever they are. Our 2-Day Delivery Guarantee covers most shipments across the United States.
Sendle PremiumMinimum 20 packages/month
Designed for small businesses
Sendle ProMinimum 200 packages/month
Designed for established businesses
Our guarantee is your guarantee. Let your customers know that—for qualifying packages—they can expect 2-day delivery or their money back. So long as you do right by them, we’ll do right by you. Easy as that.
To help you communicate this, we’ve come up with a ton of copy for you to use as you please.Download PDF here
"What works for us is that it's simple, it's integrated into our systems and it's digital, it's reliable and the value proposition stacks up."
"Sendle’s shipping rates are really competitive, sending out the huge volumes we do and it saves us about one minute per order, which is huge!"
"Sendle streamlines the whole delivery experience. The dashboard makes tracking my deliveries easy, and in the first few months I saved over $1000. It has been so good for our business!"
"Sendle saves me so much time. Booking deliveries takes seconds and because they come and collect from my doorstep, I don’t need to step outside to delight my customers."
"Sendle is so convenient - booking is simple, the pricing is reasonable and not having to muck around at the post office means we’ve got extra time to wow our customers."
"Both Sendle and Life Cykel were founded around the same time and it’s kind of been like growing up with a childhood friend. We’ve never looked back and wouldn’t choose anyone else to help grow our business."
"Shipping is everything in eCommerce, so having Sendle really automate getting our packages out there means we can focus on growing our business."
"The low cost of shipping also empowers me to direct money and time I would have otherwise spent on other pricey delivery services, to other parts of my business."
"Sendle has helped my business grow to the point where I am gaining international customers - just as Sendle can now help with the same affordable, door-to-door delivery service to anywhere in the world."
"Having a 100% carbon-neutral courier for our city and interstate logistics - cherry on top. Sendle for us was a no-brainer."
"We've managed to bring our shipping costs down. In turn have seen an increase in conversions on the site. This has caused very noticeable growth since we've started using the Sendle service."
"We started using Sendle because we wanted to send our 'artificial' flowers Australia-wide, and the prices were unbeatable."
"Sendle's prices mean we can compete with some of the largest retailers, and turn a profit for our efforts."
Sendle will guarantee that if the qualified package is not delivered within 2 business days after the date of pickup, we will refund the package’s shipping cost (as a credit). Essentially, for packages that qualify for the guarantee, you can expect it to deliver in two business days. To get the refund, proof of customer refund (or store credit) is required.
For example, if the package is scanned as picked up on Monday, the guarantee will not apply if the package is delivered on Wednesday (2 days after pickup) but will apply if the package is delivered on Thursday (3 days after pickup).
No, the 2-Day Delivery Guarantee is free of charge.
The claim amount is limited to the shipping fee that you paid to Sendle.
Shipping insurance typically covers the content of the package in case of damage/theft/loss in transit. The Delivery Guarantee credits the shipping cost (courier fee) to the seller after they have credited the buyer in case the courier delays the package delivery beyond the guaranteed time frame.
No, not yet. Currently, Sendle only delivers to US states and Puerto Rico, not internationally. Stay tuned.
Our claims process is very simple! Please check out our step-by-step guide here.
If a pickup or delivery scan is missing, Sendle will conduct an investigation to confirm the pickup and delivery date. Sendle may contact the receiver of the package to verify the delivery date.
The US is quite large and spans not only from sea to shining sea but out into those seas as well. Currently, the 2-Day Delivery Guarantee covers most shipments within the contiguous United States (sorry, Alaska and Hawaii).
This means you can expect most shipments throughout the US to be delivered in 2 days or less from the time of first scan. For shipments that don't get the 2-Day Delivery Guarantee badge, delivery estimates will be provided but no guarantee will be made.
All eligible packages that meet Sendle’s shipping criteria (see above for where the guarantee applies) will be covered by the Delivery Guarantee. Sendle ships packages nationwide from envelopes to 20 lb boxes. Here are Sendle’s Size and Weight Guidelines.
There are some dangerous items that we can’t ship for you. Check out the list of no-can-do items here: List of prohibited items on Sendle.
Though our 2-Day Delivery Guarantee already covers most of the US, we’re always looking to expand. As our network expands, you'll be sure to know. If you have specific questions about your region, you can contact us.
Tracking is important for both the seller and the customer. This is especially true when it comes to our 2-day delivery guarantee. Sendle has a slick tracking page for both the shipper and the receiver, making it super simple to see where a package is at on its quick journey to its final destination.
For those that have a Sendle account, tracking can be reached from the dashboard. For receivers without an account, a simple tracking page is available with the Sendle six-digit tracking code.
We encourage you to include your customer's email address when booking with Sendle, so they will receive automatic tracking updates.