Shipped in 2 days. Guaranteed.

Why pay a premium for express shipping from other carriers when you can get Sendle’s 2-Day Delivery Guarantee without paying a penny more? Yeah, you read that right. Just look for the badge!*

2-Day Delivery Guarantee

*The Guarantee: If the package is not delivered in 2 business days from the date of pickup scan, we will credit the cost of shipping the package. The package must be shipped within the Contiguous United States and proof of refund to your customer provided. Conditions Apply.

What is the Sendle 2-Day Delivery Guarantee?

If you get the 2-Day Guarantee badge, your package is guaranteed. We will refund your shipping costs if it doesn't arrive to your customer within 2 business days of pickup. So, that's cool. Conditions apply.

Sell more

Delight your customers and sell more. Make their post-purchase journey a joy by shipping with our 2-Day Delivery Guarantee.

We pay if we delay

If your customer gets their package late and you refund them, we’ll refund you. We'll do right by you if you do right by them. Simple as that. 

No extra cost

Nada, zero, zilch. Nothing to sign up. No additional cost to take advantage of our guarantee. Keep more of your cash.

2 days, coast to coast

Sendle helps connect you with your customers, wherever they are. Our 2-Day Delivery Guarantee covers 92% of shipments across the United States. 

Get my free account
No subscriptions, no extra fees

Switch to Sendle and save.

Take the guesswork out of delivery costs with Sendle’s low flat prices.

Sendle Premium

Designed for small businesses
Package Sizes
National
Envelope $3.99
Pouch $5.99
Small Box $7.49
Medium Box $9.99
Large Box $14.99
 

Sendle Pro

Designed for established businesses
Package Sizes
National
Envelope $3.87
Pouch $5.81
Small Box $7.27
Medium Box $9.69
Large Box $14.54
 
Get my free account
No subscriptions, no extra fees

Let your customers know

Our guarantee is your guarantee. Let your customers know that—for qualifying packages—they can expect 2-day delivery or their money back. So long as you do right by them, we’ll do right by you. Easy as that.

To help you communicate this, we’ve come up with a ton of copy for you to use as you please.

Download PDF here
US_2ddg-illustration-badge

Used by thousands of satisfied small businesses

  • sendle_interview
    Simple, integrated & digital.

    "What works for us is that it's simple, it's integrated into our systems and it's digital, it's reliable and the value proposition stacks up."

  • sendle_interview
    Optimisation is key.

    "Sendle’s shipping rates are really competitive, sending out the huge volumes we do and it saves us about one minute per order, which is huge!"

  • sendle_interview
    I saved over $1000.

    "Sendle streamlines the whole delivery experience. The dashboard makes tracking my deliveries easy, and in the first few months I saved over $1000. It has been so good for our business!"

  • sendle_interview
    Takes seconds.

    "Sendle saves me so much time. Booking deliveries takes seconds and because they come and collect from my doorstep, I don’t need to step outside to delight my customers."

  • sendle_interview
    Booking is simple.

    "Sendle is so convenient - booking is simple, the pricing is reasonable and not having to muck around at the post office means we’ve got extra time to wow our customers."

  • sendle_interview
    We’ve never looked back.

    "Both Sendle and Life Cykel were founded around the same time and it’s kind of been like growing up with a childhood friend. We’ve never looked back and wouldn’t choose anyone else to help grow our business."

  • sendle_interview
    Focus on growing our business.

    "Shipping is everything in eCommerce, so having Sendle really automate getting our packages out there means we can focus on growing our business."

  • sendle_interview
    Low cost of shipping.

    "The low cost of shipping also empowers me to direct money and time I would have otherwise spent on other pricey delivery services, to other parts of my business."

  • sendle_interview
    Anywhere in the world.

    "Sendle has helped my business grow to the point where I am gaining international customers - just as Sendle can now help with the same affordable, door-to-door delivery service to anywhere in the world."

  • sendle_interview
    No-brainer.

    "Having a 100% carbon-neutral courier for our city and interstate logistics - cherry on top. Sendle for us was a no-brainer."

  • sendle_interview
    Very noticeable growth.

    "We've managed to bring our shipping costs down. In turn have seen an increase in conversions on the site. This has caused very noticeable growth since we've started using the Sendle service."

  • sendle_interview
    Prices were unbeatable.

    "We started using Sendle because we wanted to send our 'artificial' flowers Australia-wide, and the prices were unbeatable."

  • sendle_interview
    We can compete.

    "Sendle's prices mean we can compete with some of the largest retailers, and turn a profit for our efforts."

Get my free account
No subscriptions, no extra fees

FAQs.

What is covered under the Delivery Guarantee?

Sendle will guarantee that if the qualified package is not delivered within 2 business days after the date of pickup, we will refund the package’s shipping cost (as a credit). Essentially, for packages that qualify for the guarantee, you can expect it to deliver in two business days. To get the refund, proof of customer refund (or store credit) is required.

For example, if the package is scanned as picked up on Monday, the guarantee will not apply if the package is delivered on Wednesday (2 days after pickup) but will apply if the package is delivered on Thursday (3 days after pickup).

Will Sendle Charge any additional fee for this program?

No, the 2-Day Delivery Guarantee is free of charge.

Is there a limit to the claim amount?

The claim amount is limited to the shipping fee that you paid to Sendle.

How is the Sendle Delivery Guarantee different from shipping insurance?

Shipping insurance typically covers the content of the package in case of damage/theft/loss in transit. The Delivery Guarantee credits the shipping cost (courier fee) to the seller after they have credited the buyer in case the courier delays the package delivery beyond the guaranteed time frame.

Is the Delivery Guarantee program available when I sell internationally?

No, not yet. Currently, Sendle only delivers to US states and territories, not internationally. Stay tuned.

How does the claims process work?

Our claims process is very simple! Please check out our step-by-step guide here.

What if there was no pickup or delivery scan?

If a pickup or delivery scan is missing, Sendle will conduct an investigation to confirm the pickup and delivery date. Sendle may contact the receiver of the package to verify the delivery date.

Does the Delivery Guarantee apply to the entire United States?

The US is quite large and spans not only from sea to shining sea but out into those seas as well. Currently, the 2-Day Delivery Guarantee covers 92% of shipments within the contiguous United States (sorry, Alaska and Hawaii).

This means that most shipments throughout the US can be made in 2 days or less. For shipments that don't get the 2-Day Delivery Guarantee badge, delivery estimates will be provided but no guarantee will be made.

What can I send with Sendle under the Delivery Guarantee?

All eligible packages that meet Sendle’s shipping criteria (see above for where the guarantee applies) will be covered by the Delivery Guarantee. Sendle ships packages nationwide from envelopes to 20 lb boxes. Here are Sendle’s Size and Weight Guidelines.

There are some dangerous items that we can’t ship for you. Check out the list of no-can-do items here: List of prohibited items on Sendle.

When can we expect more zip codes to be covered by Sendle under the Delivery Guarantee?

Though our 2-Day Delivery Guarantee already covers much of the US, we’re always looking to expand. As our network expands, you'll be sure to know. If you have specific questions about your region, you can contact us.

How can I track a package I'm shipping or receiving?

Tracking is important for both the seller and the customer. This is especially true when it comes to our 2-day delivery guarantee. Sendle has a slick tracking page for both the shipper and the receiver, making it super simple to see where a package is at on its quick journey to its final destination.

For those that have a Sendle account, tracking can be reached from the dashboard. For receivers without an account, a simple tracking page is available with the Sendle six-digit tracking code.

We encourage you to include your customer's email address when booking with Sendle, so they will receive automatic tracking updates.