Sendle helps small business thrive by making parcel delivery simple, reliable and affordable. Our vision is for a world bustling with creativity and entrepreneurialism, where the friction of physical delivery has been removed so that the best ideas win and small businesses flourish. Sendle was recently named as one of Australia’s most innovative companies and has been growing over 20% month-on-month for the last 18 months.
We are looking for an integral member of the Sendle Leadership Team, reporting to the CEO, to support and manage our network operations. You would be the key interface with our delivery partners and safeguard our operational network. You are strategic in your thinking, yet able to get things done.
In more detail...
We are looking for someone with a passion for logistics who can help us to maintain, build and nurture our operational network. You will be a critical member of the team and the entire Sendle service, so we will need you to have a good number of years experience in managing complex operations under your belt.
Relationship Management: First and foremost you will be an outstanding relationship manager. You will be the key interface to some of our most important partnerships so will need to act with warmth, integrity and poise. You will be a champion of our culture and a model of our values, and know that the best partnerships are ones where everyone benefits. You have a solid network in the logistics domain and are well respected by your peers.
Operational Excellence: First and foremost you will be an outstanding relationship manager. You will be the key interface to some of our most important partnerships so will need to act with warmth, integrity and poise. You will be a champion of our culture and a model of our values, and know that the best partnerships are ones where everyone benefits. You have a solid network in the logistics domain and are well respected by your peers.
Commercial Acumen: You will also have high levels of commercial acumen and solid judgment. You understand numbers and can deal with large data sets in order to see the bigger picture.
Our purpose is to to provide an outstanding level of service for small businesses through parcel delivery that is simple, reliable and affordable. In helping us realise this, you will have the opportunity to shape a business during a period of high growth and influence an entire industry.
If you were working for us, here are some of the things you would have done last week:
- Had one of your regular meetings with a delivery partner to look at ways that we can better work together
- Supported a tricky customer escalation
- Spent time with a team member to discuss ways to improve processes
- Participated in a development project to implement a new set of delivery choices for our customers
- Supported a 360 degree review of a team member at their request
- Met with the head of our customer support team to streamline our partner escalation processes>
- Undertook a discovery project to significantly improve DIFOT.
- Shared a coffee with our CEO to discuss your thoughts for the next horizon of growth
What you’ll need
You have a passion for logistics and love improving systems and processes. You might have a background in science or engineering but might have also worked your way up through a logistics business.
At the same time, you have experience in managing important stakeholder relationships. You have high integrity and can find solutions that meet everyone’s needs. You keep up-to-date with the industry and have a wide personal network.
You will be smart and quick witted. You’ll also need to be a positive person who is diligent, has a 'never give up’ attitude and loves to get things done. You won’t be afraid to ‘roll your sleeves up’ when required. You will be able to design processes when needed and get stuck into the detail.
Finally, you’ll also need to be someone who loves being part of a team. You’ll be using your IQ, EQ, eye for detail and natural relationship building skills to bring about change and can work well with people from many disciplines. You will be humble enough to listen, yet confident enough to make decisions.
Where you'll work
You will work in our Glebe office, near Sydney University on Glebe Point Road. We work in a great space with fantastic people, right above a good coffee shop - a mere stone's throw from good cafe options and excellent public transport.
Perks and Benefits
Competitive salary, super nice team, great product.
Still reading? We’d love to hear from you!
If you think you could bring something remarkable to this role, send us an email with a two paragraph elevator pitch, resume, links to your social profiles (or at least those you want to share), and your answers to the question below. You will need to answer this question for your application to be considered.
Tell us the most interesting thing you’ve learned in the last six months, one that’s relevant to this role.Apply now